Thank you for shopping at Pure Goodies. We take great care in delivering quality namkeen and sweets to your doorstep. Please read our Return and Refund Policy carefully before making a purchase.
Due to the perishable nature of our products, we do not accept returns once the items are delivered. However, if your order arrives damaged, incorrect, or defective, please reach out to us immediately.
If you receive a damaged or defective product:
Contact us within 24 hours of delivery
Provide your order number and photos/videos of the damaged item(s)
Email us at order.puregoodies@gmail.com or call 7089056000
We will investigate the issue and, if valid, offer a replacement or refund at our discretion.
Orders can be canceled within 1 hour of placing them, provided they have not yet been processed or shipped.
To cancel an order, contact us at order.puregoodies@gmail.com with your order details.
Once an order is shipped, it cannot be canceled.
If a refund is approved:
Refunds will be processed within 11–15 business days
The refund will be credited to the original payment method
For payments made via Razorpay, processing times depend on the bank or card issuer
We cannot offer refunds or exchanges on:
Opened or consumed products
Orders where the delivery was delayed due to incorrect or incomplete address provided by the customer
Customer dissatisfaction based on taste preference
If you have any questions about our Return and Refund Policy, please contact:
Pure Goodies
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